Map the actual workflow
Identify the trigger, decision points, required data, system boundaries and exceptions. Define what successful completion means.
trigger → 4 decisions → done = record updated03 / EXECUTION / AGENTIC WORKFLOWS
From a useful answer
to a controlled action.
AI-assisted workflows that connect to your business software with validation, approval and recovery built into the design.
Order #4821
“My order arrived damaged. Can I get a refund?”
photo_1.jpgphoto_2.jpg
Reply sent
Approval needed · refunds over £50
Refund £84.00 to card •• 4242 for order #4821
Waiting for the agent…
THE STARTING POINT
The real work happens after the answer.
Someone still reviews the document, updates the record and moves the request forward. We build bounded workflows around those steps, with clear rules for when the system should stop and ask a person.
WHAT WE WORK TOWARDA defined workflow connected to your tools, with observable decisions and controlled side effects.
Customer says they were charged twice.
INV-2207 is a duplicate of INV-2198. A credit of £1,240.00 is due.
- open billing · find INV-2207by hand
- issue credit note · £1,240.00by hand
- update ticket · reply to customerby hand
- who approved the credit?unknown
answered in 4 seconds4 problems nobody can see
WHAT THE WORK INCLUDES
SCOPE IS DEFINED TOGETHERConnect bounded actions
Give the system narrow, validated interfaces to the software it needs. Separate read operations from actions that change business state.
read: 6 tools · write: 2, both validatedKeep people in control
Add approval gates, audit trails and recovery paths. Test repeated requests, failed dependencies and uncertain outputs.
credit over £50 → waits for a person12 / 13 caller scenarios passed on the first run, in our open-source reference build.
WHERE IT FITS
Recognize the problem?
Document-to-record workflows
Extract a proposed update, validate it and route it for approval before writing to a business system.
Request triage
Classify incoming requests, gather relevant context and prepare a next step for the responsible team.
Operations assistance
Coordinate a bounded process across existing tools while keeping consequential decisions reviewable.
Does every workflow need an agent?+
No. When rules and steps are known, ordinary automation may be the better fit. Use model judgment only where the task benefits from it.
Will it take actions without approval?+
That is a design decision, not a default. We define which operations can run automatically, which require approval, and which the system must never perform.
What if a tool fails halfway through?+
We design explicit failure states, retry rules and recovery steps. Actions that can be repeated accidentally need special handling to avoid duplicate effects.